Hotel - Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Pullman Hotel Pullman Hotel

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

4.5/5 1,876 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTERNATIONAL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Boat excursions
  • Skiing  (Nearby)
    • Downhill skiing
    • Ski hire facilities

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00
    • Opening hours : Week-end 24:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

DUBAI WTC22 km / 13.67 mi

Our rooms

  • 354 rooms
  • 312 non-smoking rooms
  • 8 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,361 reviews

Our guest reviews for Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,876 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Andrew F. Couples - 15/03/2019 AccorHotels certified review

Overall beautiful experience and the staff from front desk, room service, Four Season breakfast and concierge were outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew F., We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards. Christina Assmann Front Office & Guest Experience Manager

Catarina Business - 15/03/2019 AccorHotels certified review
« Very good service from the staff »

Clean rooms, very good service, good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catarina Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as a Le Club Classic member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Derek Solo - 14/03/2019 AccorHotels certified review
« Pleasant experience as per Accor site description with polite staff »

Hotel has nice executive lounge and e.g. comparing to Sofitel JBR has food on higher level. All snacks and breakfast items are very well composed and executed. Bed is not that great as Sofitel but of course difference must be. Bathroom could be a it nicer or stylish. It looked more like Ibis gate in abu dhabi that glass ordinary shower cabin. Needs a bit of maintenance as toilet in my specific room was detaching along with tiles from wall...there were physical unfixed damages in tile work surrounding WC. Shower area needs better cleaning. I noticed some hair from previous guest also yellow deposit around. There is TV with variety of A/V input sockets so I wanted to connect my player but.....there is no electricity socket in vicinity of TV.... Further modern accommodation in a very good location of Marina, next to metro for those who require and nearby JBR and mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek, Thank you for taking your time to review your recent stay with us. It was a pleasure to host you as our guest and we appreciate your feedback. we are extremely happy to see that the overall experience meet your expectation as at Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned and we have shared you r feedback with our engineering and housekeeping team for their action to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Adeola Business - 14/03/2019 AccorHotels certified review
« Wonderful ambience with efficient staff. »

A beautiful experience. Your array of wonderful view rooms and highly dignified and curteous members of staff was really a breath of fresh air. Simply INCREDIBLE SERVICE!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adeola, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Richard G. Couples - 13/03/2019 AccorHotels certified review
« Richard and Catherine G. »

We enjoyed every minute of our stay. Very wonderful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard & Cathrine, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Hussam B. Friends - 13/03/2019 AccorHotels certified review
« It was ok »

Staying was ok however so far you have not reversed the blocked amount of 700 AED ??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hussam B., Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers. I am sorry that the departure experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. regarding the authorization of 700 AED which we have taken upon your arrival please note that upon check out we used the same amount plus the 100 AED cash which you paid to settle the bill of 810.25 AED Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

June Friends - 13/03/2019 AccorHotels certified review
« Great Place to stay »

I really enjoyed my stay. Especially the morning breakfast food was fresh daily I also love the freshly made omelette. Room was alway clean well daily. The front girls are very warm and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry June S., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Mike Couples - 13/03/2019 AccorHotels certified review
« Very good hotel in a great location »

We had a great stay in a terrific room. The hotel is well located with good access to the Marina and Jumeirah beach. It is very close to the Metro which will get you to almost everywhere of interest to most visitors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Solo travel - 13/03/2019 TripAdvisor review
« One of the best hotels »

Love the hotel, nice location just next to DAMAC metro station, Nice variety of breakfast, specious room and large bed, friendly and honest staff, I've forgotten a mobile device at my room and left, they've emailed me later on the same day that they've found the device and waiting for me to collect it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear XALAA, I would like to thank you for your complimentary review on TripAdvisor, following your subsequent stay with us at the Pullman Dubai Jumeirah Lakes Towers. Your feedback is certainly the reflection of our efforts to provide the best of service, facilities and products to all our guests. We hope to welcome you back again in the near future and meanwhile remain at your service. Kind regards Christina Assmann Front Office & Guest Experience Manager

Marc Business - 12/03/2019 AccorHotels certified review
« Great and comfortable stay. »

Nice and very comfortable experience. Room may gain to be a little more enlighten. Breakfast was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc. Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent stay. Firstly please allow me to apologize that you were not provided with the information you required from the Reception/Concierge. Please rest assured this will be addressed with the team. We appreciate your positive as well as your constructive feedback as it helps us in our continuous efforts to improve our services and product. We hope that we will have the opportunity to welcome you back again in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Ailisha S. Families - 11/03/2019 AccorHotels certified review
« Lovely comfortable hotel great location »

Very nice experience , would go back! Lovely girl lilian at reception, patient and informative, really nice spacious comfortable room, spotless and welcoming, right beside metro stop and short walk to marina! Prompt room service and overall could not fault anything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ailsha S., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers! It is always a pleasure to receive positive feedback. I will share your comments with Lilian and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Rakesh S. Business - 11/03/2019 AccorHotels certified review
« Mr. »

It was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rakesh S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Sue S. Couples - 11/03/2019 AccorHotels certified review
« Very good »

Very good service and room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue S, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Ng Couples - 11/03/2019 AccorHotels certified review
« Good services, good breakfast are 5 stars and yet facilities are 3.5 stars. »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ng, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback, especially since you enjoyed the good service and breakfast. Please accept our apologies however for the product not meeting your expectations. It is only through our guests feedback that we are able to improve and will be taken into future consideration. We hope we will have the opportunity to welcome you back again in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Ian L. Business - 11/03/2019 AccorHotels certified review
« Excellent, everything and everybody is customer focused, great stay, thanks. »

Everything worked well. The Swimming pool area is the only weakness. A bit dull and rather spartan compared to allo of the other facilities. The staff are excellent. There is a real sense of customers being valued and all staff were cheerful, polite and diligent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you for choosing to stay at the Pullman Dubai Jumeirah Lakes Towers and for sharing both wonderful comments and constructive feedback, which we have taken on board and will be shared for further consideration. It is only through our guest's feedback that we will be able to uphold our commitment to service and product excellence therefore I sincerely thank you for taking the time to share your feedback. We hope to welcome you back again in the near future and meanwhile remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager

29.5.1963 Friends - 11/03/2019 AccorHotels certified review
« Dubai causey girls »

Fabulous hotel staff excellent very friendly and accommodating everything you need executive lounge first class

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guests, I would like to thank you for your complimentary review, following your subsequent stay with us at the Pullman Dubai Jumeirah Lakes Towers. Your feedback is certainly the reflection of our efforts to provide the best of service, facilities and products to all our guests. We hope to welcome you back again in the near future and meanwhile remain at your service. Warm regards Christina Assmann Front Office & Guest Experience Manager

Anonymous Business - 11/03/2019 AccorHotels certified review

Business trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers It is always a pleasure to receive positive feedback. I will share your comments with our team.We do however apologize that the food and beverage quality did not meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Ruth Couples - 10/03/2019 AccorHotels certified review

Spa,staff,Restaurant all fab

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Ahmed S. Business - 10/03/2019 AccorHotels certified review
« Peacefull and beautifull hotel »

I like hotel location all services around the hotel Metro station, Pharmacy, supermarket, calm place and ext...I like hotel services room services, reception services and smiling hotel crews. I really like the hotel and strongly recommended for others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed S., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another enjoyable stay with us. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Gregory F. Business - 09/03/2019 AccorHotels certified review
« Top service and great Pullman experience in Dubai »

Excellent from stepping into the lobby door to the check-out ...very well recognized Platinum guest and service that could be the example for many other properties in the world - As a loyal customer of Accor I really found this place giving the exact right level of attention and service that many other Accor hotels should be inspired .....Excellent well trained team , very professional management team , excellent food , good amenities in the room - also good value for money property right in the center of Dubai

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. f., Warm Greetings from the Pullman Dubai Jumeirah Lakes Towers! It was a pleasure to welcome you back and we appreciate your loyalty as a valued Le Club Platinum member. We are delighted to see that you enjoyed your stay and appreciate your lovely comments, which will gladly be shared with the team. We look forward to your next visit and meanwhile remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager

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