Human Resources: how can you ensure road warriors stay motivated and how can you boost their motivation?
Human resources tips on how you can cultivate a spirit of rivalry and increase the added value for the company
No ordinary employee
A travel policy that places the traveller first
In response to this, tClara LLC has implemented a methodology it calls Trip Friction (R) to measure traveller friction. As it accumulates over time, this friction causes wear and tear. Trip Friction ® also comes with recommendations, including: - avoid very early morning flights or flights late at night - plan journeys that don't eat into weekends or quality time with family - establish a working-from-home policy or weeks with no travel, etc.
Customising the trip can also be a way to boost travellers' motivation and keep them happy.
Communication for better engagement
There should also be some form of dialogue after the trip for travellers to share their feedback. According to the 2018 EVP European barometer, only 33% of companies change their travel policy in response to travellers' degrees of satisfaction. More often than not, travellers are not consulted (43%) nor does their feedback have any impact (24%) on the company's travel planning. Companies will have a hard time getting business travellers to commit to their policy if it has been laid down without any regard for their points of view.
Being receptive to employees' points of view and the market would appear to be the key to success. The AFTM (the French Travel Management Association) at French and European level or ACTE on a global scale regularly organise events and meet-ups. These events are opportunities for travel industry professionals to exchange and share best practices with one another.
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