Manage your trip with handy chatbots
Discover the virtual assistants who will streamline your business trip.
Artificial intelligence for travellers
The advantage it holds over other customer service systems is that responses are instant, with the application being capable of responding to several customers at once. Bots are able to understand phrases written in ‘natural’ language, but they also learn to respond more effectively as and when they are used. It's this learning process which characterises chatbots as a form of artificial intelligence, even if it's still in the early stages... Nevertheless, thanks to chatbots, it's now possible to benefit from a variety of 24/7 services.
Virtual assistants offering innovative services
In March 2017, the Spanish company Vueling released EVA, a virtual assistant integrated into its new smartphone application. EVA sends reminders about the various stages of the journey, such as check-in alerts. She even directs the customer to the airport, thanks to GPS functionality.
Is Messenger being taken over by bots?
For example, to get the best possible prices from the German company Lufthansa, all you have to do is ask Mildred who, with her fuchsia-coloured hair and chic glasses, is programmed to find the cheapest flights over a nine-month period. To use this facility, all you have to do is enter the company name in the Messenger application’s search tab. By entering “SNCF travel bot”, you will be presented with SNCF’s virtual assistant which goes one step further than Léa, enabling users to pre-book a ticket. Users will soon be able to make payments using the application. The airline KLM sends updates about flight statuses directly through Messenger.
More artificial intelligence means more business